The Process
Problem State & Requirements Definition
Analyzed current state pains, identified 40+ requirements that enable effective fulfillment and warehousing operations today and 3-5 years in the future
Vet Market Offerings & Narrow Pool
Researched potential partners within geographic proximity to operations, compared qualifications against defined requirements, reviewed use cases and pricing, narrowed to 2-3 valid partners
Selected the Right System for Today and Tomorrow
Considering the client's most important operational drivers for today and the future helped drive our selection of the right solution and partner, leading to a successful implementation and operation.
The Solution
Mapped Current & Future State Processes
Identified 49 partner requirements across 12 weighted categories that were applicable to our client’s current operational pains and desired future state capabilities in the warehousing and fulfillment arenas. These requirements outlined the means to manage order fulfillment and inventory control effectively and affordably via integrated technologies, clean execution, and quality customer service.
Matched Marketing Offerings with Key Requirements
Researching and vetting market offerings to align with our client’s requirements took time, attention to detail and repeated use case walkthroughs to match partner capabilities to client needs. Ensuring the potential partners deeply understood our client’s specifications helped determine if a partner was truly equipped to handle all possible client requests.
Validated Savings & Service Improvements
Claiming savings and service improvements will follow implementation is very different than walking the process and understanding the details behind fulfillment execution. We followed various order types through order receipt, item picking, packing, and shipping, and finished with cost expectations for all order types that aligned with the proposed pricing structure. Our client was given visibility throughout the entire fulfillment process via the partner’s technologies and confirmed the integration method to connect client and partner systems.
